Your HR professionals are your company’s resources during a crisis. Whether you are a small business with an HR Consultant or a large company with an HR Department, utilizing them as your resource for support HR-related business decisions and employee guidance is critical to ensuring continued success and transition during uncertainty. Your HR professionals are trained and knowledgeable on guiding businesses through unexpected events that can impact normal work routines. HR will work with your business to create plans on how to survive in crises, and more importantly, continuing after the crisis has ended. Ensuring that those key people and HR processes are in place, and reliable regardless of the result.
When an organization is facing a crisis it is very difficult for employees and team members to find comfort and this can lead to communication breakdown, turmoil, and lack of trust for leadership. Amongst the many hats that HR professionals wear are leaders in the organization and tasked to ensure that policies & procedures are implemented and followed. More importantly, they are expected to keep employees safe and out of danger.
Throughout times of uncertainty, employees look to their leaders while leadership looks to HR for guidance and what is needed to navigate through the crisis they are facing.
The Human Resource professional works closely with leadership as they ensure the health and well being is top of the list because they understand how key employees are to the organization's growth. The HR professional coordinates activities in order of priority to ensure important measures are taken into consideration such as educating employees on the crisis and putting practices in place so that everyone feels safe.
In cases of epidemics, your HR professional will guide you to OSHA regulations and precautionary measures that are implemented for protection against virus spreading. The lines of communication must be kept open throughout the organization to ensure transparency and clarity.
As an HR Consultant, I have adopted some key strategies to serve as a resource for my clients and employees in the time of crisis.
Prevention- Many organizations tend to reactive crisis management plan rather than a pro-active process in place. It’s the role of your HR professional to align with leadership to identify possible threats ahead of time as well as what impact they can have on the organization. This is where HR Consultants and HR Managers can work within the organization to assess the cause and identify possible solutions.
Communication & Clarity ( Messages)- Continuous communication throughout the organization is critical in times of crisis, primarily to ensure that factual and proactive messages are delivered to your employees. Providing clear concise messages so the managers can lead their teams effectively. This also includes guidance and any next steps that are needed by the organization.
Resources & Recovery- Uncertainty after a crisis is very real and employees can be confused about how to navigate through the next steps. Your HR professional alongside the management team will create an after crisis plan and resources for employees.
Having a strategic HR Professional in your corner to support your business and operations through challenging times is a great part of a business growth plan. Contact R360 today and let our HR Consulting team show you how we can support your business!
Lettice Mayfield, MBA